Success Path
Everything you need to get started with augmented reality

Ensure Proper Infrastructure

Make sure your IT infrastructure is equipped to support Vuforia Expert Capture. You’ll need internet connectivity and a compatible web browser to create, edit, and publish procedures.

Verify internet connectivity

You’ll need internet connectivity to use some features of Vuforia Expert Capture.

Internet connectivity is required to:

  • View procedures on a desktop or laptop computer.
  • Edit and publish procedures.
  • Install the Capture and View apps on devices.
  • Update the Capture and View apps on devices.
  • Use spatial anchors. Available only for Microsoft HoloLens, spatial anchors allow you to attach procedure steps to real places in physical space.

Internet connectivity is not required to:

  • View downloaded procedures. Typically, viewing procedures on an eyewear or mobile device requires internet connectivity. However, if the procedures have been downloaded to the device, then these offline procedures can be viewed without internet connectivity. Note, spatial anchors are not available in these offline procedures.
  • Capture procedures. However, spatial anchors will not be available.

Consider where and how employees will capture, edit, and view procedures. Then verify they can connect to the internet in those environments, if needed.

Download compatible web browser

Vuforia Editor—the application used to edit and publish procedures—requires a Google Chrome or Microsoft Edge internet browser. Ensure everyone who will edit and publish Vuforia Expert Capture procedures has access to Google Chrome or Microsoft Edge.

Since the software is SaaS and the user accesses it online, there’s no need to host the software on your organization’s servers.

Recommended Resources

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ADDITIONAL RESOURCES

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

Product Documentation

Find step-by-step instructions and information about using Vuforia Capture, Vuforia Editor, and Vuforia View in the Help Center.

Ask the Community

Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Expert Capture.

Contact Us

Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.