Success Path
Everything you need to get started with augmented reality

Determine Device Management Strategy

Plan how your organization will maintain the hardware and devices needed for Vuforia Expert Capture. Regular maintenance will ensure uninterrupted productivity, stronger data security, and easier use.

Document your device management plan

You will need some combination of eyewear devices, mobile phones, tablets, and computers to use Vuforia Expert Capture. These devices must be inventoried, maintained, secured, and updated—similar to other technology employees use in their jobs. This responsibility typically falls on IT.

There are many questions you must answer to determine the best device management plan for your needs:

  • Device inventory: Who will maintain a list of available devices? If you plan for employees to share devices, how will they track what’s available, what’s broken, and who checked out the device most recently?
  • Initial setup: When a new device arrives, how will you prepare it for use?
  • Ongoing software support: Who will install software updates on the devices? If the IT department is unable to oversee monthly software updates, consider allowing employees to perform these updates themselves.
  • Charging batteries: Where should devices be plugged in? How often will they need to be charged?
  • Storage and cleaning: Where should the devices be stored when not in use? Who will be responsible for sanitizing them after each use?
  • Security: Are there data security policies that govern devices at your organization? You may install Mobile Device Management software on the devices, if necessary. We recommend applying the latest software and firmware upgrades on a timely basis. Follow guidance from your IT team to secure the devices.
  • App store account management: Devices must connect to their corresponding app stores to download the apps necessary to use Vuforia Expert Capture. To access the app store, Google Play and Apple require a user ID. Who will manage this account? Will it be managed per device or share the same account and credentials across the organization? We recommend practicing good password hygiene.

Document your device management plan and share it accordingly. Most importantly, make sure the workers who use the devices understand their role in maintaining them.

Recommended Resources

Manage software updates

Vuforia Expert Capture releases software updates every month. We recommend installing the latest updates to the Vuforia Capture and Vuforia View apps to each device. Vuforia Editor updates automatically—there’s no need to download or install anything.

You can configure the apps to automatically update. If your organization prefers to limit the ability to update the software, determine who will be responsible and how updates will take place. You may use mobile device management software to distribute updates. Remember: devices must be connected to the internet to receive updates.

Recommended Resources

Did you find this helpful?

ADDITIONAL RESOURCES

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

Product Documentation

Find step-by-step instructions and information about using Vuforia Capture, Vuforia Editor, and Vuforia View in the Help Center.

Ask the Community

Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Expert Capture.

Contact Us

Have a question? Submit your contact information and we’ll reach out within 1 business day. You’re never obligated to purchase or commit.