Plan how your organization will introduce Vuforia Expert Capture to the employees who will use it. A thorough rollout plan helps you navigate change and encourage users to adopt this new technology.
Before you begin, complete these steps:
Plan how to support employees as they learn to use this new technology. You may roll out Vuforia Expert Capture to a large audience all at once or release it to smaller groups gradually. The specifics of your rollout plan will vary, depending on your organization’s use case.
A rollout plan outlines:
In addition to your first set of procedures, plan how you’ll roll out new procedures on an ongoing basis. As you create and release new Vuforia Expert Capture procedures, consider these questions:
Your rollout plan will communicate many of the decisions you made through project planning. Document your rollout plan and share it accordingly.
People at your organization will sometimes need technical support to successfully use Vuforia Expert Capture. To support these users, PTC recommends establishing a “help desk” within your IT department. IT personnel should complete Vuforia Expert Capture training so they’re prepared to answer basic questions and troubleshoot issues. If your organization is participating in a Vuforia Expert Capture Product and Device Workshop, invite IT employees to join. Or schedule time for the project team to train the IT personnel.
In cases when the help desk is unable to resolve the user’s issue, PTC offers technical support: your organization’s help desk personnel or Vuforia Expert Capture administrator may log a case with PTC eSupport. Once received, a member of the technical support team will assist you.
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In addition to the recommended resources named above, PTC offers Success Services that fit seamlessly into your Success Path, making it even easier to reach your desired business outcome.Success Service
Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.
Find step-by-step instructions and information about using Vuforia Capture, Vuforia Editor, and Vuforia View in the Help Center.
Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Expert Capture.
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