Success Path
Everything you need to get started with augmented reality

Build Excitement and Address Concerns

Using technology like Vuforia Expert Capture can greatly improve productivity, decrease wasted time, and much more. However, for those workers who will create and use AR work instructions, the changes may feel daunting and adversely affect their jobs. Take proactive steps to engage contributors and ease the transition.

Establish mechanism for listening to concerns

While it’s important to communicate, it’s also imperative to listen. If stakeholder communication is only coming from one direction, you risk overlooking valuable feedback, inventive ideas, or important concerns from people in your organization.

To help facilitate and elicit feedback, try one or more of the following methods:

  • An open forum or team website: Provide a forum where stakeholders can ask questions and make comments. Project leaders can help answer common questions across the organization.
  • Group email: Some employees may be hesitant to post on a public forum. To engage them, consider creating a dedicated project email inbox. 
  • Anonymous survey: Send anonymous surveys throughout the process to gather honest feedback without the fear of repercussions.

Whichever method you choose, be sure frontline workers, managers, new trainees, project participants, and other stakeholders know how to express concerns, share ideas, and ask questions. 

Generate support across the organization

Advocate for Vuforia Expert Capture across your organization. If possible, get support from leadership and ask them to help you spread the news. Consider sharing updates with executive leaders, managers, trainees, and other employees as appropriate.

Whenever you communicate about Vuforia Expert Capture, clearly articulate why you are implementing it. Know how to explain:

  • Why you are making the change
  • How it will effect both the business and the users of the new technology
  • Your end goal and timeline

Prevent inaccurate assumptions by clearly communicating the value this new technology will bring to your organization.

Create a communication plan

Document how, when, and to whom you will communicate throughout your project. Keeping employees informed can help ease concerns about big changes.

Guidelines for creating a communication plan:

  • Explain what’s happening, and when and how the overall project is going. It's especially important to be transparent about new technology, because without explanation, end users may fear the new change may eliminate their jobs or create more work for them. Be sensitive to possible fears.
  • Include a timeline for what to communicate, when, and to which audiences. Establish key milestones or successes in these communications to help maintain momentum and excitement.
  • Communicate with key stakeholders to ensure the message is consistent.
  • Involve employees’ direct managers, if possible. If end users know their managers are excited about the change, they will be too.

Introduce Vuforia Expert Capture to employees

Change can be uncomfortable—but it's inevitable for businesses to stay competitive. Implementing new technology like augmented reality is no different. But there are ways to smooth the transition and build excitement about the new initiative.

One way to introduce Vuforia Expert Capture to employees is to show them its amazing possibilities. Help audiences understand the technology by demonstrating how others use it. See examples of use cases here. Explain how this will connect to what employees are doing today and why it should matter to them.

Giving employees an opportunity to interact with Vuforia Expert Capture firsthand is another way to create excitement. For example, you’ll test your Vuforia Expert Capture procedures throughout the project to make sure they’re functional and usable. Early in the project, recruit employees to help test it. By involving end users early and listening to their ideas, you encourage them to advocate for the project on your behalf.

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ADDITIONAL RESOURCES

Technical Support

Log a case with eSupport using your Service Contract Number. Don’t have it? Ask the Community.

Product Documentation

Find step-by-step instructions and information about using Vuforia Capture, Vuforia Editor, and Vuforia View in the Help Center.

Ask the Community

Visit the PTC Community to get product assistance, share ideas, and browse information about using Vuforia Expert Capture.

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