You Can't Have PLM Without Aftermarket Service

Written By: Beverly Spaulding

What does it take to align your product lifecycle management efforts with aftermarket service? On November 14th, PTC’s Keith Garguilo, Tech-Clarity’s Michelle Boucher, and Airbus Helicopters’ Nicolas De Mauroy answered this very question during a free webinar. The hosts covered:

You can watch a replay of the webinar at any time here.

The main premise of the webinar is as follows: If product lifecycle management is all about ensuring customers get as much use of a product as possible, then aftermarket service is obviously an important part of a PLM strategy.

In order for a PLM program to work effectively, every department involved in development, testing, manufacturing, service, and retirement require updates whenever changes occur.

The problem is, the folks in aftermarket service are rarely kept in the loop. A recent survey found 37% of service professionals never receive updates when engineering applies product changes. Our goal with this webinar is to show how OEMs can address this problem. One tactic Keith, Michelle, and Nicolas will discuss is BOM transformation. 

What is BOM transformation?

BOM transformation entails turning an existing eBOM into a service BOM. An sBOM contains all of the relevant information technicians, spare parts planners, and other aftermarket service professionals need to keep products up and running.

Service BOMs can also collect and organize information from other sources. So if much of your parts information comes from your suppliers, an sBOM will include that documentation.

Think of an sBOM as a centralized source of information for every product you manufacture. Whenever your technical communications team creates a parts catalog, repair manual, or some other type of documentation, they can use sBOM files to include certain information.

Suppose you want to publish a parts catalog for a combine harvester. The combine’s sBOM contains a file that lists the spray system and its sub-replaceable units. After you include the spray system file in the parts catalog, the catalog will be automatically updated every time you or someone else makes changes to the original part file in the sBOM. 

This is just one example of how eBOM transformation integrates service with the product lifecycle. What else could you do to align aftermarket service with your PLM program?

  • PLM
  • Service & Parts

About the Author

Beverly Spaulding

Beverly Spaulding is a Director of Demand Generation for PTC’s Service and Retail divisions. She is a Boston University alumni with a background in digital marketing, demand generation and B2B marketing. She has a curiosity for technology, data and the science behind marketing.