In a world where you can program your thermostat or talk to your dog (yes, really) from your mobile device, customers are no longer surprised by connected devices, they expect them. As device sophistication grows, so do customer expectations around usage and reliability.
Even with low-stakes devices such as a domestic thermostat, we’ve come to expect instant everything, and look at downtime or malfunctions with criticism. Now, raise the stakes to large scale, capital-intensive equipment such as medical diagnostics machines and industrial machinery and the consequences of downtime go beyond inconvenience – they can severely impact business productivity and profitability, and in the case of medical devices, the critical work of healthcare workers.
We know that digital service transformation is imminent because it’s necessary, and for that, the first step of connecting equipment is vital. The good news for OEMs in the healthcare industry is that most sophisticated machinery already has imbedded technology so connecting these devices is a no brainer.
OEMs understand that when an onsite visit from a technician is required, costs start to add up quickly. Depending on the type of devices and the industry, these costs can rise to several thousand dollars per incident – a major drain on service and company profitability. But this is the key for making the case for up-front investment in connected technologies.
This webinar will help you make the business case for implementing a remote service solution and give you the basics of building a business case for a comprehensive connected service strategy. Jim Sweeney will walk you through the challenges and justifications for implementing a remote service application using an ROI model based on customer experiences.
You will learn how the ability to service or update equipment remotely allows service organizations to:
Reduce unscheduled downtime for devices by pre-emptively detecting product failures and irregular operating conditions.
Perform simple tasks such as software updates remotely ensuring that no machine misses an update and reducing update and installation errors.
Increase technicians’ bandwidth to manage and service more assets with increased accuracy.
Enable technicians to achieve higher first-time fix rate when an onsite service call is needed because they already know the situation and the best option to remediate the issue.
PTC is committed to helping OEMs continue to add value to their business via remote service and beyond. To learn more about what remote service can do for your organization, join us for a live webinar featuring Jim Sweeney, VP for SLM Connected Solution Strategy & Management at PTC on Thursday, October 20, 2016 at 11:00am Eastern Standard Time. Don’t miss your chance to see how PTC can Sherpa your organization through digital service transformation starting with building the business case for a remote service solution.
Learn How You Can Increase Customer Satisfaction and Reduce Costs with Remote Service.