Recently PTC sat down with Daniel Kingham, Remote Services Program Director at Elekta. Elekta has been an early adopter of PTC and ServiceMax solutions going back nearly a decade. The discussion centered on how Elekta
is in transition from a medical device company to a medical device and services company.
Recently, Elekta started an implementation of Connected Field Service
with remote access
. Like many companies, they are looking to offer more services to their clients for product maintenance. Their equipment is used at healthcare practitioner sites who primarily treat patients with cancer and brain disease.
Mr. Kingham related to us how minimizing scheduled, and reducing unscheduled, downtimes is crucial to their growth plans. Elekta’s mandate is to provide world-class customer service while driving to their specific business results.
The case study focuses on the following:
- Advancing Elekta’s Connected Service and Product Offerings
- Competitive Advantage Through IoT
- Promising Results
- A Look Forward
To read the entire case study and learn how Elekta is using the IoT to advance their client service offerings and organization, read and download it from here