Say good-bye to deployment dread and hello to remote service.



Leveraging Experience to Slash Deployment Time


At PTC, we’ve been in the business of designing software for a long time – long before Brad Pitt was a household name and gluten was a thing to fear.  Much like Brad Pitt and gluten, we think software is fun and interesting.  

Software is a gateway to innovation. For instance, look at how Remote Service software is transforming the Service Industry.  Remote Service offers additional options for how a company can provide services to its customers.   Remote Service allows companies that monitor their products to immediately identify product conditions that require attention.  Remote Service provides the ability to resolve the condition without having to dispatch a service technician.  This decreases the need for truck rolls and reduces operating costs.  Service companies utilizing Remote Service are improving first time fix rates, reducing on-site visits, improving equipment uptime and improving their service margins. The impact on customer satisfaction is also undeniable.  

However, in an industry where uptime is paramount and clients expect 24/7 attention, companies have major concern around large software deployment projects and are not always certain where to start.   

If software is so great, then why are deployments so painful?

Where do I start? How long will it take?  How do I avoid unexpected costs?  Can I ensure adoption within my team? 

There’s no doubt, deployments can be intimidating. Unknown costs, lengthy implementations, scope creep, and unexpected delays can easily overshadow the opportunity and value that new software can provide.  

PTC Global Services has designed an approach that addresses these concerns and drastically reduces time to value - called Value Ready Deployments. 

Fear cannot prevent progress.  

Value Ready Deployments (VRDs) accelerate implementation using PTC’s deep experience with customers, industry best practices and role-based adoption methods.  These are proven, configurable solutions that ensure quick wins and successful user adoption.

As you consider improving your service business with remote service capabilities, don’t let deployment be a concern.  We are prepared to guide you through the process with clear deliverables, capabilities and value.  Feel comfortable getting started quickly and with minimal risk.  To learn more about our PTC remote service solutions, visit http://www.ptc.com/service-lifecycle-management/remote-service.  

Curious About How Remote Service Could Help Your Team?

Learn How You Can Increase Customer Satisfaction and Reduce Costs with Remote Service.