Customer expectations have risen to a point where the reactive and break/fix field service models are no longer good enough. In 2017, 26% of manufacturers were primarily break/fix for field service; in 2019, that number fell to 16.7%.
AR and the IoT make it possible to tap into real-time equipment performance data and on-demand collaborative capabilities to solve problems without decades of expertise and prior to failure. Explore new field service execution models that ensure that you can deliver value every time.
Stay connected with your assets in the field so you can identify and address issues before they lead to unnecessary downtime for your customers. Move from reactive to proactive service to provide better support and save money.
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