White Paper: The Importance of Service Information How Service Information Impacts Customer Outcomes



Based on a survey of senior-level service leaders, The Service Council outlines the impact service information has on customer experiences. Focusing on digital transformation, the researchers discovered:

  • 33% of technicians want to access service manuals via mobile devices.
  • Most digital content doesn’t contain information specific to in-field, or “as is” assets.
  • 52% of service leaders want to drive more value to customers.

Download now to receive further insights into digital content’s role in improving customer service.

White Paper: The Importance of Service Information


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