White Paper: The Importance of Service Information
How Service Information Impacts Customer Outcomes
Based on a survey of senior-level service leaders, The Service Council outlines the impact service information has on customer experiences. Focusing on digital transformation, the researchers discovered:
33% of technicians want to access service manuals via mobile devices.
Most digital content doesn’t contain information specific to in-field, or “as is” assets.
52% of service leaders want to drive more value to customers.
Download now to receive further insights into digital content’s role in improving customer service.
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