Webinar: Transforming Manufacturing Operations to Deliver Advanced Services

Launch Outcome-Driven Services

Date: May 2, 2018
Time: 11:00 AM ET | 5:00 PM CET

In this webinar, Tim Baines, Professor of Operations Strategy & Executive Director of The Advanced Services Group, will outline the principal steps discrete manufacturers must take to deliver outcome-based services.

Attendees will have the opportunity to:

  • Learn about changing customer demands and expectations in the b2b world and why you need to keep up with them.
  • Get an overview of the phases and steps of the organizational change needed to compete through services.
  • Access a roadmap that you can use to structure your transformation.


Tim Baines
Tim Baines
Professor of Operations Strategy & Executive Director
The Advanced Services Group