Smarter Services Webcast - Re-imagining the Service Supply Chain

Learn How to Drive Innovations in Service Parts and Service Supply Chain Management

As global service demand increases, it becomes challenging for traditional supply chain methods to keep up. Managing inventory and planning for your service parts requires increased visibility. Find out what service organizations are doing to drive efficiencies and improve profitability in their service parts business.

SCWIn this webcast, Sumair Dutta, Chief Customer Officer at The Service Council (TSC), discusses the results from TSC’s research on service parts and the service supply chain and leads a live panel discussion based around the findings.

Participants include, Brad Lawless, Director, Global Service Parts Operations at Lexmark, and Christopher Adams, Director of Operations and Business Analytics at Durst USA. Both organizations spoke about the challenges they face when it comes to managing their parts and the strategies they are implementing to improve their overall service business.

This webcast highlights:

  • How parts are impacted as organizations look to become more predictive in service
  • How companies are controlling their inventory of spare parts out in the field
  • Strategies for price optimization

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