How will the future of the Internet of Things enable your organization’s service capabilities? As service functions and goals evolve from being completely reactive to being proactive and predictive, it’s crucial to understand and utilize the data being collected by your smart machines. Understanding today’s marketplace and comparing where your organization falls will give you the insight necessary to push forward into the future.
Aberdeen surveyed 219 end-user service and manufacturing organizations, which they analyzed to understand today’s key service trends and future predictions for the service market. The findings have proven extremely valuable in interpreting the service marketplace with findings like Best-in-Class companies are 48% more likely than the industry average to dispatch service techs based on automated remote data.
Download the report, Evolution of Smart Service: Connected to the Future of Resolution, to find out more about Aberdeen’s research and service marketplace trends.