Free eBook: Enable your Global Service Organization

Enabling the Service Organization imageManaging service globally is a balancing act – point solutions and geographically targeted tactics aren't enough. By linking people and processes across your global service organization, you not only improve service performance, you increase service value for your customers and company alike.

Download this eBook and learn how to:

  • Identify key resources and capabilities you need to meet your toughest global service challenges
  • Improve your service information to increase first time fixes and minimize service errors
  • Optimize the quality of your service intelligence for greater global service productivity