ServiceMax and PTC’s fully integrated technology informs your field service organization immediately when something has failed or is about to fail, provides a mobile window into connected product data, enables remote service, and automatically dispatches the necessary technician with the right knowledge and parts.
Machine Initiated Service Requests automate the creation of work orders and service request alerts in ServiceMax based on exception conditions
Embedded Mash-ups visualize the real-time or historical machine data in ServiceMa
Remote Access/File Transfer/Software Management allows remote technicians to access connected devices and perform remote service
Connected Diagnostics automates diagnostics using connected device data and delivers the solution(s) to the field technician
Contextual Repair Procedures provide context-based instructions to the field technician
ServiceMax ProductIQ is an easy-to-use, mobile window into connected device details for technician visibility and recording in-field activities
Whether the machine in question is the ATM on the corner, a crucial generator, or the MRI machine in your local hospital, uptime is key.