Buyer’s Guide for Service Information Management Software



When asked which technical documentation software capabilities helped them increase customer satisfaction, spare parts revenue, and service productivity, more than 100 OEMs and service organizations said they look for solutions capable of:

  • Streamlining technician access to technical information (63%).
  • Connecting technical information to product support and field service teams (74%).
  • Expediting product information delivery to the field (79%).

Learn which service information management capabilities will enable your service organization to achieve these goals.