Sysmex Meets the Challenge of the New Normal in the Medical Equipment Industry

Webcast Replay

Discover how Sysmex is innovating new operational models to ensure customer success

Digital transformation enables medical equipment suppliers to forge closer, more integrated relationships with their customers. Meanwhile service teams are facing unprecedented challenges to customer support—from travel and site access restrictions, to increased health risk for aging technicians.
Listen to a recorded discussion between Andy Hay, COO Sysmex North America and Iain Michel; Vice President and General Manager, Smart Connected Products, PTC. These established industry experts discuss:

  • Emerging service paradigms that put an end to “break/fix” and reactive models
  • The “new normal” challenges faced by companies like Sysmex
  • Actionable strategies for addressing connectivity concerns with your customers

In support of your activities to develop new levels of customer service and support against the backdrop of these turbulent market conditions, this is a must-listen webinar.


Andy Hay
COO Sysmex North America

Iain Michel
VP and GM, Smart Connected Products, PTC