Machina Research, February 2015
The Internet of Things creates rich possibilities for enterprises to create, connect, operate, and service products in a better way—all while generating valuable usage data that can improve both the products and the companies that manufacture them.
To ensure that connected products actually deliver on these benefits, organizations must transform not just their technology, but how their actual business units are structured. Businesses are changing their products, but in turn, these products will change everything about the businesses that make them—from service, design and production, to upselling, customer success, and warranty management.
Read this white paper authored by Machina Research to identify where service opportunities exist, and the best way to plan and prioritize changes to both technology and business models.
Complete the form on this page to access the white paper.