Original Air Date: November 15, 2018
The meaning of “service excellence” is ever-changing. It is no longer adequate to have great technicians – customers are expecting companies to anticipate and prevent machine failures to avoid traditional service visits. New technology is making preventative maintenance easier than ever, but misconceptions about these technologies are known to be a roadblock when trying to attain that level of service excellence.
Watch the on-demand version of our panel webcast where PTC’s Business Transformation Manager, Shawn Tsetsilas, moderated a conversation with Steve Harmon, Principal Engineer, PTC and Daniel Callahan, Analyst, Technology Business Research looking at new ways to view preventative maintenance and remote monitoring.
During this webcast replay you will learn:
Business Transformation Manager
Analyst at Technology Business Research, Inc
Principal Engineer at PTC