Service Leaders Gain Major Value Using the IoT for Service

Drive Cost Savings Across the Service Lifecycle

With the constant pressure to improve cost savings across the service lifecycle, service leaders are always in search of ways to optimize and reduce a complex array of direct and indirect costs.

That’s why organizations are leveraging the IIoT to manage, optimize, and predict events throughout the service lifecycle. Results have shown that even a slight percentage improvement in service metrics has generated massive cost savings for some service teams, such as:

  • $11.3 - $15.1 million in annual savings through remote issue resolution
  • $18.9 million in annual savings through improved first-time fix rate
  • 25% decrease in costly unscheduled downtime


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