Expert Panel: Top 5 Misconceptions About Remote Monitoring

Webcast Replay

Original Air Date: November 15, 2018

The meaning of “service excellence” is ever-changing. It is no longer adequate to have great technicians – customers are expecting companies to anticipate and prevent machine failures to avoid traditional service visits. New technology is making preventative maintenance easier than ever, but misconceptions about these technologies are known to be a roadblock when trying to attain that level of service excellence.

Watch the on-demand version of our panel webcast where PTC’s Business Transformation Manager, Shawn Tsetsilas, moderated a conversation with Steve Harmon, Principal Engineer, PTC and Daniel Callahan, Analyst, Technology Business Research looking at new ways to view preventative maintenance and remote monitoring.

During this webcast replay you will learn:

  • Which misconceptions are most prevalent in remote monitoring, and how to keep these outdated assumptions from holding you back
  • Why preventative maintenance is so important, what it looks like, and how it is impacting KPIs
  • How the Internet of Things (IoT) has influenced remote monitoring, and how it impacts today’s service industry
  • How to identify the right fit in preventative maintenance for your service ecosystem



Shawn Tsetsilas
Business Transformation Manager

Daniel Callahan
Analyst at Technology Business Research, Inc

Steve Harmon
Principal Engineer at PTC