Digital transformation is fostering closer, more integrated relationships between equipment suppliers and their customers. Connected assets in the field, capable of reporting real-time status and performance data are expanding opportunities to innovate customer support. And suppliers are responding by delivering new types of service in faster, more cost-effective ways.
By embracing digital transformation, service organizations are enjoying more growth and reduced costs, while customer satisfaction metrics are on the rise. Suppliers are even reconsidering their overall strategies for how they can best serve customers. Should they remain as traditional manufacturers and sellers, or create innovative and more profitable business models?
Watch our panel discussion where industry experts from IDC, Bell & Howell, and PTC discuss:
- The development of new service paradigms beyond the “break/fix” service model.
- Bell and Howell’s strategies, lessons learned and results of their transition to a new, more profitable, service company.
- The challenges companies are facing in the “new normal”, the adjustments they are making, and the role of technology in addressing them.
If you are seeking out ways to transform service or want to better understand how innovative technologies can be harnessed to make a real impact on your service business, this webinar is a must-watch.
Speakers
Haroon Abbu, VP, Analytics Practice & Data Services, Bell and Howell
Aly Pinder, Jr., Program Director, Service Innovation and Connected Products, IDC International
Iain Michel, VP and General Manager, Connected Products, PTC