• abi reduce service cost

How IoT Drives Field Service Transformation

Webinar Replay


The IOT is streamlining and optimizing field service work on every level. Connected equipment with the right sensors are dramatically improving field service teams’ performance, enhancing end-user operations and improving customer satisfaction.

Listen to this on demand webinar and hear from experts from ABI Research and PTC on Reducing Field Service Costs through the IoT. Hear in detail how the IoT is driving digital transformation of field services by enabling:

  • Remote diagnosis and repair that minimizes truck rolls and better prepares technicians to maximize first-time-fix rates when an on-site visit is required
  • Better reporting and data quality that improves SLAs and reduces the costs of service delivery and service parts inventory
  • Improved customer and workforce satisfaction by minimizing unplanned equipment failures, downtime, and technician time-on-site
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    Panel Discussion Members

    dan-shey

    Dan Shey,
    Managing Director and Vice President at ABI Research

    jonathan kadane

    Jonathan Kadane, Director of Marketing of IoT Smart Connected Products at PTC