Replay: Why Measure? Using CSAT scores in service operational decision making

Do customer satisfaction scores actually matter? The answer depends on who you ask. To get the right answer, we went straight to the experts.

If you missed the original conversation, sign up to replay the discussion between The Service Council, Harpak-ULMA, and PTC. We unpacked the findings from their latest research survey: “Measuring the Impact of CSAT on Operational Performance.” The survey’s insights come directly from service experts who are have a deep understanding of customer satisfaction metrics (CSAT), how they are measured—and how they can affect your operations.

  • Find out how your peers tie CSAT scores to organizational priorities, budgets, and team goals
  • Discover trends and a pragmatic approach for defining CSAT metrics
  • Learn factors that contribute to best-in-class CSAT achievements
  • Uncover the precise relationship between CSAT and operational performance

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