Achieving Customer Value: IoT-Connected Service and Beyond
As competition increases, manufacturers are looking for new ways to leverage the wealth of data captured in their connected products. With insight into how customers are actually using their products, manufacturers can improve product design and services to deliver additional customer value and create new revenue streams.
Join IoT experts, Stacy Crook and Aly Pinder, Research Directors at IDC, to learn more about the challenges, evolving trends, drivers and innovation happening in manufacturing today -- and how industrial IoT technology can help.
This webinar will look at how organizations can:
Enhance customer satisfaction (and loyalty!) by reducing downtime and improving first-time fix rates
Leverage IIoT insights to create new revenue streams through enhanced service offerings
Gather and analyze data about how customers are actually using their products to drive innovation across the enterprise