Gain insights from subject matter experts on how the IoT is improving field service to satisfy customers and reduce internal costs.
In an asset-intensive market, effective field service dispatch is critical to reducing machine downtime and keeping customers happy—without breaking the bank. In this report, Field Service 2.0: Reducing Service Costs Through IoT, leading professionals share insights into:
Leverage machine data using IoT applications to avoid costly and unnecessary truck rolls and improve on-site field service operations. Diagnose issues remotely and send the right technician for the job to reduce the mean time to repair. Leave customers satisfied with improved first-time fix rates.