A Guide to Re-Evaluating Your Service Delivery Model

Discover a new business model that will provide faster service, generate operational insights and actions, and make for happier customers.

A guide to higher-quality service, reduced downtime, and satisfied customers—while increasing time and cost-savings.

Both planned and unplanned downtime impact customer production, quality, and schedules, and can cost an organization hundreds of thousands of dollars. However, the faster an issue can be resolved, the happier the customer will be.

When an ill-equipped technician is dispatched, it can lead to several costly back-and forth on-site visits. To avoid a lengthy time-to-resolution and save on service truck rolls, organizations are exploring the Internet of Medical Things (IoMT) capabilities. 

IoMT solutions have redefined the service delivery model by offering:

  • Remotely monitored medical devices from any location
  • Machine data analysis for timely service decisions 
  • Faster first-time fix rates and time-to-resolution

Equipped with real-time operational insights, service technicians can provide service and support remotely, or offer on-site service with the tools to remediate issues faster. 

Don’t waste any time—get the full access guide to deliver optimal service that will increase customer satisfaction and save on service costs.


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