• customer satisfaction for medical device

Increase Customer Satisfaction in Times of Disruption

Discover the importance of service and support at a distance—and how to gain added value from remote condition monitoring.


A guide to higher-quality service, reduced downtime, and satisfied customers—while increasing time and cost-savings.

Service teams can easily leverage the sensor data and diagnostics they need to become more proactive and less reactive with a centralized remote condition monitoring platform. Using these data insights, technicians can better understand and monitor usage, performance, and productivity from a distance—and detect faults and prevent downtime before it occurs, often before the customer is aware of any issue.

Discover how remote condition monitoring through an Internet of Medical Things (IoMT) platform enables your business to increase customer satisfaction by improving: 

  • First time fix rate (FTFR)
  • Mean time to repair (MTTR)
  • Predictive maintenance
  • Customer-centric service models

Get your complimentary copy of the report!

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