Service Leader Trends: How AR is solving the manufacturing industry’s service challenges

According to a recent Service Council study, the top internal and external challenges faced by today’s industrial organizations relate to a shortage of skilled workers. These challenges not only impact the quality of the workforce, but they are also affecting the ability of those organizations to be competitive in the global marketplace.

In this on-demand Service Council webcast – which features Chris Gera is the Managing Director, EVP for Service Council™, Sven Ehmes, Product Support Engineer at Varian Medial Systems, and Pavan Pant, Head of Growth, Augmented Reality at PTC – we will explore these same challenges and discuss how augmented reality is being leveraged by top performers to capture and scale the knowledge of skilled technicians. Register now to learn how to improve key service metrics with AR, including:

  • First time fix rates
  • Workforce productivity
  • Service costs & revenue


Chris Gera, Managing Director
EVP, Service Council

Pavan Pant, Head of Growth
Augmented Reality, PTC

Sven Ehmes, Product Support Engineer
Varian Medical Systems

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