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Support articles and FAQs

We’ve compiled helpful documents to walk you through the enrollment process with a LEARN Online subscription and how to prepare for our classes.
Class Day frequently asked questions These FAQs aim to provide information on how to join a class, access a student guide, withdraw from a course, check computer system requirements, download a certificate, and complete a session survey.

Take a look at the Class Day Preparation Guide for the full list of requirements and recommendations.


 Take a look at the How to Join Your Class guide for a step-by-step walkthrough.

Take a look at the How to Access Your Student Guide worksheet for a full walkthrough.

Read the walkthrough in the How to Withdraw from a Course Session You Can No Longer Attend guide.

Take a look at the General System Requirements worksheet for the full list.

Read the How to Complete A Session Survey guide to learn more.

Take a look at our Self-Guided FAQ for a more depth explanation.
LEARN Online Subscription frequently asked questions

Set yourself up for success by reading the Getting Started with Your LEARN Online Subscription For Users guide.

Set yourself up for success by reading the Getting Started with Your LEARN Online Subscription for Site Admin guide.

Read the How to Assign Users Your LEARN Online Subscription (Site Admin Task) guide to learn more.

Read the How to Populate Users into Training Central guide to learn more.

Take a look at the How to Withdraw from a Course Session You Can No Longer Attend guide to learn more.

Explore the How to Enroll in a Certification Exam guide for all the details. Already certified? Find out How to Download Your Certificate in this guide.


Read the Reports in Training Central guide for step-by-step guidance.


The Search and Enroll in a Session guide will show you how.


For inquries on pricing please contact sales.

Ready to dive in? Find out how in the LEARN Online Subscription Process guide.


System requirements and general questions

For step-by-step instructions, read the Logging into Training Central guide.

Please review the document we have created to help you with this query: How to Create a Basic PTC Account.

Set yourself up for success by reading the Class Day Preparation Guide.


The list of General System Requirements can be found in this guide.


FInd out how in the How to Upgrade Your PTC Account guide.


Read the Accessing Learning Connector guide to learn more.


For a full guide to coupons, explore these resources:

  •  Coupon FAQ
  •  Checklist for Coupon Administrator
  •  How to Redeem Your Coupon