Virtual Event: How Tech Pubs Can Develop Augmented Reality Experiences for Service August 9th, 2018 at 11:00 a.m. ET

Service Lifecycle Management

How Tech Pubs Can Develop Augmented Reality Experiences for Service

Service technicians and equipment operators will soon rely on augmented reality to guide them through repair instructions, learn how to run machinery, and train entry-level workers. Does your tech pubs team have the capabilities to develop AR experiences?

On August 9th, at 11:00 a.m. ET, during a three-part virtual event, PTC’s service information professionals will showcase how technical illustrators can create service content for AR.

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How Tech Pubs Can Develop Augmented Reality Experiences for Service



Session Description


11:00 a.m. - 11:30 a.m.

Part One:

Jeff Coon, Product Management Director, Augmented Reality Tools, will discuss the differences between on-table and on-part AR experiences, and their applications in service.


11:30 a.m. - 12:00 p.m.

Part Two:

Julian Ferrett, Senior Technical Specialist, will expand on Part One by showcasing how to create content for on-table and on-part experiences via Creo Illustrate, showcasing the tool’s CAD reuse and associativity functions, sequencing capabilities, and product structure logic.


12:00 p.m. - 12:30 p.m.

 Part Three:

Scott Thompson, Presales Technical Specialist, will demonstrate how to take technical illustrations from Creo Illustrate to develop AR experiences in Vuforia Studio.


Jeff Coon

Jeff Coon

Jeff Coon is PTC’s SLM Product Management Director, overseeing the segment’s augmented reality tools. With 34 years of experience in field service, Jeff’s career began as an AH-1 Attack Helicopter Repairman in the U.S. Army. After his time in the service, he worked as a technical illustration specialist at Boeing for five years until he joined ITEDO Software as a technical engineer in 2000. In 2006, he was named PTC’s Principal Application Engineer for the company’s illustration tools, defining implementation strategies for Boeing, John Deere, and others.

Julian Ferrett

Julian Ferrett

Julian Ferrett is PTC’s Technical Specialist, maintaining subject matter expertise on PTC’s Service and Parts Information Solution. With 7 years of experience, Julian is well versed in various Service and Parts Information Solution products such as Creo Illustrate, Arbortext IsoDraw, Windchill Service Parts, and others. At PTC, he provides delivery of customer-specific demonstrations and presales customer support. Julian graduated from the University of Pittsburgh with a degree in Mechanical Engineering.

Scott Thompson

Scott Thompson

Scott Thompson is a Presales Technical Specialist working with PTC’s service lifecycle management tools for the creation, management, and delivery of service content. Scott is a subject matter expert in multiple tools, including Arbortext Editor, Creo Illustrate, Windchill Service Information Manager, and InService content delivery system. He has worked with PTC for 5 years.

We look forward to seeing you!

Join us on August 9th for the three-part virtual event.

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