How do OEMs adapt their service businesses to meet customer expectations regarding uptime and service level agreements? Understanding that customers expect faster turnarounds and minimal downtime, OEMs need to evolve their service businesses to become more cost-effective and more efficient – serving more customers, faster, and more cost effectively. One way to provide new levels of service is to incorporate remote monitoring and service capabilities into your service model.
Implementing remote monitoring is an important first step to understanding your equipment’s condition and performance. Knowing the location and usage of your assets enables a proactive maintenance approach to gain insight into equipment performance across the install base.
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ThingWorx Remote Service enables your organization to monitor assets and capture critical alerts in real-time. You can remotely access assets to further analyze and disposition alerts; update software and load diagnostic scripts with bi-directional file transfer.