NedTrain is the leading provider of rolling stock maintenance in the Netherlands. It supports operators and owners by maintaining, modifying, and upgrading railroad cars and locomotives on a 24/7 basis.
NedTrain split from NS, the Dutch national train operator, in the 1990s. They were contracted by NS to maintain 2,800 units, ensuring no more than 170 were in maintenance at any one time. However, NedTrain often exceeded this limit, requiring NS to fund spare capacity. NedTrain also had to deliver the highest levels of quality and availability for the lowest lifecycle costs to attract non-NS customers. To achieve these objectives, NedTrain knew it had to:
By deploying PTC’s Service Parts Management solution across its network, NedTrain was able to:
NedTrain understood the value of a service-based solution and selected PTC’s Service Parts Management solution. PTC’s functionality was a perfect match for NedTrain’s needs, integrating smoothly with its ERP system and providing a reliable platform for the planning of its parts across a complex network.
NedTrain successfully achieved its critical objectives of reducing inventory and improving parts availability, which increased customer satisfaction. As well as meeting its obligations towards NS, NedTrain successfully developed the capabilities to support other customers.
“If we don’t meet our customer commitments, our customers cannot meet theirs,” says Bert Postema, NedTrain Planning Manager. “That’s why we chose PTC, and we are delighted with the results and the customer satisfaction improvements it has helped us achieve.”