When a field service technician approaches a work order with no context as to what’s broken, the chances of him resolving that issue within a single visit diminishes. PTC and ServiceMax’s Connected Field Service solution increases first-time fix rates by:
Using real-time IoT data to diagnose equipment issues.
Alerting field service personnel of impending problems.
Delivering relevant service information to technicians based on the jobs they need to perform.
Connected Field Service Software
The Right Technician, Parts, and Knowledge at the Right Place
When we look at service, one of the take a ways is the key themes that continue to come back up is parts management and field service, these 2 aspects of the organization go hand in hand…but without a part, a field technician can’t resolve an issue when they're in the field.
– Aly Pinder Jr., Research Analyst, Aberdeen Group
PTC and ServiceMax can improve your field service performance. Download the Connected Field Service Datasheet to learn more.