Improve your service performance and technician efficiency with end-to-end management and delivery of configuration-specific service and parts information.
As your company’s service leader, you’re under pressure to digitally transform your organization. Yet, a survey conducted by Tech-Clarity of over 100 service leaders discovered 54% of respondents experience poor customer satisfaction due to inaccurate service information. How do you focus on improving service efficiency if you’re constantly burdened with customer escalations?
With PLM, you extend the most up-to-date service and parts information from engineering into service in a highly accessible way. As a result, you will resolve service issues with a faster first-time-fix rate, less equipment downtime and greater technician productivity.
With PLM, your service team will gain access to the latest product-centric service and parts information, improving overall efficiency while reducing operational costs.
See how your peers are driving with PLM for Service.
Improve first-time-fix-rate by 90% or more
Save an estimated $6M annually in operational related costs.
Achieve up to an 80% drop in service calls/emails related to parts identification
For manufacturers embarking on digital transformation, PLM provides a solid foundation for the smart, connected enterprise by enabling a digital thread of information.
Make dynamic, fast-paced, coordinated changes throughout the product lifecycle to ensure all stakeholders are accessing the most up-to-date product information.
Deploying a Product Lifecycle Management (PLM) backbone was key to Liebherr-Components Biberach digital transformation. Providing accurate product and parts information across engineering, manufacturing, and service drove efficiencies in the company’s pricing strategy. Learn how this directly impacted service revenue.
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