Needham, MA, USA, May 5, 2015 – LiveWorx 2015. It's On! – PTC® (Nasdaq: PTC) and ServiceMax, the field service management solution for a new era of business, today announced that they have agreed to partner to bring together their respective offerings and go-to-market teams to offer a modern, comprehensive, and connected solution for service management.
The collaboration consists of jointly marketing,
Upon integration, service organizations will be able to access a complete range of service management applications, consisting of contract entitlements; scheduling and workforce optimization; inventory management, parts planning, and logistics; contextual-enabled service information; and diagnostics.
"As our customers' products increasingly become smart and connected, the model for service is fundamentally transforming. PTC and ServiceMax share a common vision
"Our mission at ServiceMax has been to empower every field service technician in the world to deliver flawless field service and to enable every organization to unleash the untapped growth potential of service," stated Dave Yarnold, CEO, ServiceMax. "As the Internet of Things becomes a reality, partnering with PTC will enable us to provide our customers with a blueprint as to how this new world of predictive and proactive service will enable them to deepen customer engagement and tap into new revenue streams."
"There is clearly great value in giving field technicians access to relevant product information at the point of service delivery," said Martin Gilday, SVP Services, Elekta. "It is very encouraging to see that PTC and ServiceMax recognize just how complementary their technologies
PTC and ServiceMax intend to target Original Equipment Manufacturers (OEMs) with service organizations, third-party service providers, as well as organizations with in-house service functions.
PTC and ServiceMax have agreed to partner to engage in the activities described in this press release. An integrated and connected solution is not yet available and the timing and functionality of any integrated or connected solution may differ from that originally contemplated. Additionally, the collaboration may not be completed or provide the benefits or generate the revenue expected.