When is the last time a customer strolled through your engineering shop to offer feedback on a design? Doesn’t happen often, does it? That’s why you send teams to do field work. Interacting with customers gives you feedback and data, plus it strengthens relationships. And your engineers have all the tools they need when you send them out. Unless they don’t.
Suppose one of your team is onsite to check a machinery design. While there, the customer asks a few questions about the build, speculating on improvements. What happens if the torque on one of the motors is adjusted? Can the machine do the same amount of work while lessening the electrical requirements? Is there another alloy for the framework that’s just as strong but lighter?
Of course, your engineer is familiar with PTC Mathcad Prime and could easily use it to answer the customer’s questions. Except they’re in the field and don’t have access to the calculations you’ve created and certified for the job. So the customer is left waiting, and possibly losing money, while the engineer heads back to the office to do the necessary work.
Embarrassing. Not only is your customer dissatisfied, but your reputation takes a hit. If only your employees had instant, secure access to your designs and intellectual property when they’re outside your walls. Giving your team the tools they need to handle customer calls in the field goes a long way to improving your competitiveness in the market.
But you have concerns. How will you access the intellectual property (IP)? Is it secure? What if engineers make changes while they’re in the field? Can those changes be saved? Can you protect the calculations so they aren’t accidentally altered?
PTC Mathcad Gateway equips your engineers, and even customers, with access to calculations when and where they need them. It works with any device that has a web browser and internet access. The device can be a laptop, tablet, or smartphone. Check out the video to see it in action.
Here’s how it works. The PTC Mathcad Gateway, including the PTC Mathcad worksheets containing your IP, is hosted on your existing server infrastructure, keeping your data and IP close to home. When someone requests a calculation, they access the system through a web browser and web form. In other words, the user only has to go to a web site and plug in the numbers.
But don’t worry. Just because the data is browser accessible doesn’t make the IP itself completely available. The webforms only display the inputs and outputs you specify. The calculating is done behind the scenes on the server, using PTC Mathcad Prime worksheets. In other words, your IP is protected and all calculations are done within your determined infrastructure. The only numbers your team and customers see are what you want them to see.
Leaving your customer waiting is to give up a competitive advantage. Implement PTC Mathcad Gateway as an engineering calculation server for your existing PTC Mathcad Prime environment, using calculations only you have certified. You’ll give your team the tools to answer customer questions no matter where they are, or what device they’re carrying.
Learn more about all the features in PTC Mathcad Gateway