Lessons from Life Sciences Leaders in Service Delivery
For medical manufacturers, equipment downtime is more than an inconvenience. Interruptions caused by unplanned equipment downtime, missing parts, or unsuccessful technician visits can negatively impact delivery of medical care—resulting in anxiety, lack of confidence, and less successful medical outcomes. That’s why more and more medical device innovators are adopting a proactive service lifecycle approach.
Remote service and predictive service reduce the risk of equipment downtime. Service parts planning helps ensure the right parts are available at the right location. Connected field service provides the just-in-time instructions and coaching needed to improve first-time-fix rates. Together, this proactive service approach safeguards patient health while reducing the cost of service delivery.
PTC partners with premier medical device manufacturers to transform their service lifecycle. These medical innovators rely on service solutions to reduce the cost of service and transform service workflows into revenue-generating opportunities.
Remotely monitor device performance and take corrective action before costs escalate
Remotely service devices to avoid expensive dispatches—often yielding 90% event savings and faster restored uptime
Deliver up-to-date instructions at points-of-service by automating the flow of engineering data to technical publications
Eliminate “waiting for parts” downtime by optimizing service parts inventory towards either targeted fill rate or equipment availability objectives
Effectively coach field technicians through complex procedures using immersive 3D, virtually reality, and augmented reality experiences
Negotiate service and outcome-based contracts with a clear view of actual performance data
Close the loop on field service management by automating the flow of insights across engineering, manufacturing, and service delivery teams