For medical manufacturers, equipment downtime is more than an inconvenience. Interruptions caused by unplanned equipment downtime, missing parts, or unsuccessful technician visits can negatively impact delivery of medical care—resulting in anxiety, lack of confidence, and less successful medical outcomes. That’s why more and more medical device innovators are adopting a proactive service lifecycle approach.
Remote service and predictive service reduce the risk of equipment downtime. Service parts planning helps ensure the right parts are available at the right location. Connected field service provides the just-in-time instructions and coaching needed to improve first-time-fix rates. Together, this proactive service approach safeguards patient health while reducing the cost of service delivery.
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