Service Solutions for Life Sciences

Ensure the effectiveness and availability of medical equipment through best-in-class Service Parts Management, Service and Parts Information, and Connected Field Service.
Contact us at + 1 781-370-7091 for more information about the value of IoT solutions and how to transform your business.  Phone lines are active between 9am and 6pm EST.

Lessons from Life Sciences Leaders in Service Delivery


For medical manufacturers, equipment downtime is more than an inconvenience. Interruptions caused by unplanned equipment downtime, missing parts, or unsuccessful technician visits can negatively impact delivery of medical care—resulting in anxiety, lack of confidence, and less successful medical outcomes. That’s why more and more medical device innovators are adopting a proactive service lifecycle approach.

Remote service and predictive service reduce the risk of equipment downtime. Service parts planning helps ensure the right parts are available at the right location. Connected field service provides the just-in-time instructions and coaching needed to improve first-time-fix rates. Together, this proactive service approach safeguards patient health while reducing the cost of service delivery.


From Cost Center to Revenue Stream

PTC partners with premier medical device manufacturers to transform their service lifecycle. These medical innovators rely on service solutions to reduce the cost of service and transform service workflows into revenue-generating opportunities. 

  • Remotely monitor device performance and take corrective action before costs escalate
  • Remotely service devices to avoid expensive dispatches—often yielding 90% event savings and faster restored uptime
  • Deliver up-to-date instructions at points-of-service by automating the flow of engineering data to technical publications
  • Eliminate “waiting for parts” downtime by optimizing service parts inventory towards either targeted fill rate or equipment availability objectives
  • Effectively coach field technicians through complex procedures using immersive 3D, virtually reality, and augmented reality experiences
  • Negotiate service and outcome-based contracts with a clear view of actual performance data
  • Close the loop on field service management by automating the flow of insights across engineering, manufacturing, and service delivery teams

Resources for Service

Medical Device Quality, Technology and IOT

Talk To Us About Medical Devices

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Service Solutions for Medical Device Manufacturers

Drive unprecedented value for your organization by redefining the entire service model.

ThingWorx at Sysmex America
Sysmex America expands its use of the Thingworx Platform to transform patient experience. Find out more!

What our customers say
Find out how customers like Sysmex and Elekta achieve better results on IoT-enabled product lines.

How to buy
Find out more about our subscription offer for Medical Device and Life Science Innovators.

ThingWorx Industrial IoT
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