Service Visibility Enterprise-wide service data consolidated into targeted, role-based views



When you can't see all the service information on your products, it's impossible to know the right service response.

But when you achieve service visibility, all stakeholders in the service network can get the service and asset information they need, in a form customized to their role, through a single interface. Data from connected equipment and business systems is aggregated into information that helps you make well-informed, timely decisions about a specific asset or group/fleet of assets.

This visibility allows service organizations to:

  • Increase service productivity by providing dashboard access to all service information and connected devices
  • Improve service contract compliance by making information easier to understand
  • Reduce the need to train users on multiple, complex service systems
  • Create a 360-degree view for service visibility across disparate systems

Diebold Efficiently Manages a Growing Installed Base

ATM industry leader Diebold employs remote product connectivity and service information visibility to conduct remote diagnostics and issue resolution across more than 5,000 ATMs.

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Steris Uses Machine and Service Information to Predict Service Response

Steris is a global leader in infection prevention, contamination control, and surgical and critical care technologies. For more than 10 years, Steris has collected product operation summary data for success metric reporting and is now sharing that data along with service information to predict optimal service responses.

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