With Remote Service, you are able to solve problems before the customer knows they exist and without a costly onsite service visit. Instead, remote technicians monitor equipment performance and condition to capture critical alerts in real-time. and resolve issues for connected equipment in the field.
Benefits you can expect from remote service include:
Elekta, a Swedish manufacturer of medical technologies for treating cancer and brain disorders, uses connectivity and smart device technology to provide more efficient, cost-effective service to their customers and their customers’ patients.
Consult with an expert to discuss how you can drive value by redefining your service model.