AR-Enabled Service Digital content overlaid on the physical product being serviced



With digital and physical convergence, service information becomes part of the product itself via augmented realty. For service technicians in need of an in-context, consumable, understandable, engaging, and efficient method to access service information, augmented reality provides information overlays precisely when and where needed on the product being serviced. Content like this can be created at meaningful scale and speed with today’s AR authoring technology, CAD geometry, and digital service information. Gone are the days of service manuals and generic service instructions.

The benefits augmented reality provides to service include:

  • Increased technician effectiveness and productivity
  • Reduced mean time to repair and increased first time fix rates
  • Increased asset availability and uptime
  • Training effectiveness
  • Efficient service parts use

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