Customer Success Bulletin

March, 2020

COVID-19 Update: PTC’s Commitment to You

During this unprecedented time, PTC is focused on you, our customers and partners especially the health of your employees and the health of your business. Our Customer Success, Technical Support and Cloud teams are available to assist you virtually at any time, in any region.

What's the latest in...

  • Creo

    COMING SOON: Creo 7.0

    The process of product design continues to evolve, and so to should your CAD software.

    Coming Soon: Creo 7.0, the most innovative and powerful 3D CAD software on the market today!

    Creo 7.0 introduces breakthrough capabilities in generative design, real time simulation, and additive manufacturing, in addition to numerous productivity enhancements and new workflows for multibody design.
    Plus, it includes numerous core modeling enhancements such as:
    • Enhanced Draft feature
    • Sketcher enhancements
    • Improved 2D mirror
    • Updated MBD standards

    And more!

    Be sure to visit our site for more updates on Creo 7.0

  • ThingWorx

    ThingWorx Version 8.5 Is Now Available!


    A substantial update to ThingWorx is here with a full range of new and updated features and functionality that enhance core platform capabilities – including connectivity, application development, analytics and usability and:

    • Solution Central: Deploy and manage ThingWorx applications across the enterprise from a single location – everything is accessible from a centralized cloud portal.
    • ThingWorx Flow: Automate business processes by connecting systems and devices across the enterprise and orchestrating the flow of information. 
    • Enhanced Mashup Builder: Create more elegant and enhanced user interfaces by leveraging new widgets and layout features

    To see a ThingWorx 8.5 demonstration, click here  

  • Vuforia

    During the COVID-19 Crisis, PTC Invites You to Use Vuforia Chalk for Free

    We’re committed to helping customers keep their employees connected and safe. Our technology can help businesses maintain continuity while practicing social distance. From now through June 30th, 2020 we’re offering free access to Vuforia Chalk—our augmented reality-enabled remote assistance and collaboration tool.

    With Vuforia Chalk, your organization can:

    • Stay connected, even when employees are working remotely
    • Minimize on-site interactions for frontline employees and customers in affected areas
    • Help customers troubleshoot and service their own equipment
    Request Access today
  • Windchill

    ProINTRALINK is Being Retired

    PTC is announcing the retirement of Pro/INTRALINK and the version, released in December of 2019, will be the product’s final release. Pro/INTRALINK will continue to be supported through the planned end-of-support dates for the release, currently scheduled for Q2 2021. During this support period, PTC will continue to provide software updates per the patch schedule and Creo compatibility updates (roadmap is available here). For more on support timelines, please refer to the PTC Product Calendar.

    For additional details please read the FAQ Document

We chose to leverage a Success Plan as a flexible way of delivering services, enablement, and ultimately the value we expected from our relationship with PTC. Through the seamless orchestration and guidance of our Strategic Customer Success Manager, we benefited from enhanced governance of our key global IoT initiatives, which not only optimized our customer experience, but also accelerated our business outcomes.
Ruchi Verma - Global IoT Partner Manager, Ericsson