Unisys: Transformation Begins with Service Knowledge and Process Management



UnisysUnisys, a global information technology company that delivers outsourced technology services, managed service, and large-scale project services, realized they could improve their processes and increase service efficiency by decreasing the number of unnecessary field dispatches and the amount of time spent on help desk calls.

Solution:

Unisys chose to adopt PTC’s Service Knowledge Management and Field Service Management solutions to help ensure the necessary service knowledge is available throughout their organization. Their field service technicians are able to access up-to-date information at their fingertips, helping them to deliver efficient service.

Results:

PTC solutions have helped transform communication at Unisys. Dunn proclaims: “The most important thing in a Service Lifecycle Management deployment is the conversation. Communicate, discuss, share, and evolve.”