When it comes to Industrial AI in the service supply chain, Servigistics doesn’t just lead the field; it defines it. With an exceptional legacy of purposeful innovation, a team of data scientists, PhDs, and domain experts, and a proven track record of enabling a client roster that includes the world’s top OEMs, Servigistics sets the industry standard.
At the heart of this leadership is Servigistics’ Multi-Echelon Optimization (MEO) — the only true end-to-end optimization model that simultaneously analyzes every part, at every location, across the entire service network. More than a model, it’s a living, predictive digital twin of the service supply chain — and the launchpad for what’s next.
While some industry providers are just beginning to layer AI technologies into their solutions, Servigistics forges ahead, anchored by decades of proven, advanced data science. Now, as Generative and Agentic AI redefine what’s possible, Servigistics once again steps forward, layering these breakthrough capabilities on top of decades of advanced data science and Multi-Echelon Optimization. Servigistics stands out with a mature, proven foundation of advanced data science, enabling optimization at scale and delivering measurable results. Building from a hyper-powered core, Servigistics enables autonomous planning, intelligent orchestration, and a vision that is reshaping the future of service supply chains.
Servigistics 14.0 release
Servigistics 14.0 is rewriting the rules of service supply chain optimization. This release is packed with innovations that give planners more visibility, enabling executives to have more confidence in their decisions and OEMs to derive more value than ever before. And behind the scenes, our Product Management and R&D teams are moving with speed—because they’re using AI themselves to enable turbocharged development, testing, and pace of innovation.
Why this matters
The service supply chain is under more pressure than ever with rising costs, global disruptions, stricter sustainability requirements, and customer expectations that won’t wait. Servigistics 14.0 was built for this reality. It leverages Industrial AI to help turn complexity into clarity, delivering differentiated capabilities , achieving a resilient, agile service supply chain.
But here’s the game-changer: the same AI that powers client value is fueling the way we build Servigistics itself. Our product managers are leveraging AI to analyze client feedback and prioritize roadmaps with more precision. Our R&D engineers are using agentic AI for test automation, data validation, and code review—shortening cycles in some cases from weeks to days. This virtuous cycle means clients not only get innovative features faster, but they also get features that are more reliable than ever before.
What’s new in 14.0
With over 40 major enhancements, Servigistics 14.0 sets a new benchmark for service supply chain innovation. The agentic AI Assistant helps planners in forecasting inventory optimization and order planning. Forecasting accuracy leaps forward with multivariate and MTBF methodologies, while consensus forecasting for SIOP empowers departments to align on revenue-driven plans and run powerful what-if scenarios. It enables faster and more agile inventory optimization, facilitating multi-period optimization and advanced scenario modeling. Enhanced performance analytics dashboards bring supply chain performance, order compliance, and dealer compliance into sharper focus. Pricing gains flexibility with dealer- and customer-specific simulations, feedback integration, and AI-enabled workflows. And the reimagined Last Time Buy function combines forecasting, repair planning, and contract-awareness to help ensure long-term commitments are met with precision. Servigistics continues to enhance the most sophisticated order planning engine with additional features and repair optimization.
Taken together, these advancements make Servigistics 14.0 the most powerful release in our history and demonstrate that Industrial AI isn’t the future of service supply chain optimization, it’s the present.
Raising the bar
Yes, Servigistics 14.0 adds new features, but what truly stands out is how it has raised the bar again. Powered by a world-class Product and R&D team that uses AI to move faster than ever, Servigistics delivers breakthrough software that continues to redefine the service supply chain and enables our clients to stay ahead of the competition.
Learn about Servigistics
Servigistics revolutionizes service supply chain optimization with purpose-built industrial AI innovations.
Learn About Servigistics