How Embraer Revamped Its Service Parts Management Operations
Written By: Steven Caldwell

One Brazilian airline, Empresa Brasileira de Aeronáutica (Embraer), turned to PTC for help.

They saw their aftermarket services growing, but their legacy systems couldn’t keep up with the demand. As an OEM, Embraer's customers expected the company to service and support its products. However, because its systems were out of date, its service levels were falling while its stock of obsolete inventory was on the way up.

PTC worked with Embraer to implement Servigistics, a service parts management solution. The technology gave Embraer a single solution to forecast demand, balance inventory across its global supply chain, and automate its process for replenishing inventory. Since implementing the solution, Embraer has been able to reduce the parts it has in stock for its commercial aviation clients by 12.5% while improving both inventory turns and service levels. The OEM achieved all of that without hiring additional staff.

Service Parts Management for Commercial Airlines

If you are ready to increase your revenue with a stronger aftermarket sales strategy, read this Embraer case study to learn more about the challenges Embraer faced and the solutions the company was able to find and implement. Since moving to PTC’s Service Parts Management solution, “the improvements to our spare parts planning capabilities have been dramatic,” says Embraer Logistic Projects Engineer Marcos Simas Magalhães.

Curious About How Remote Service Could Help Your Team? Learn How You Can Increase Customer Satisfaction and Reduce Costs with Remote Service. Start Exploring!
Tags: CAD Aerospace and Defense Service Lifecycle Management (SLM)
About the Author Steven Caldwell

Steven Caldwell is the Vice President of Business Development at PTC. Steven is a service parts optimization thought leader with over 15 years of best practice knowledge. He is a key contributor to the design, development and delivery of Servigistics – the industry leading service parts optimization solution. Steven and his team provide dedicated support for PTC’s Servigistics Business Unit helping service organizations orchestrate world-class service parts optimization (including service parts management and service parts pricing). Steven holds a Bachelor’s Degree in Economics and a Bachelor’s Degree in Computer Science from Vanderbilt University.