Streamline Service and Support

Written By: Cam Dufty
  • 7/30/2018
Wrap and Extend

How the IoT Streamlines Service

There are a lot of buzzwords around the Internet of Things (IoT). Even the name takes many different forms: IoT, smart manufacturing, Industrie 4.0 . . . and more. It’s easy for IoT’s value to become buried under all the jargon. But in a lot of ways, IoT is no different than what manufacturers have been doing for decades—finding new ways to get the best out of their equipment. 

In this “Wrap-and-Extend” blog series, we’re identifying the true value of the IoT, beyond the hype. Specifically, how the IoT helps you get the most out of your current industrial equipment—without being weighed down by lengthy implementations or paying for a lot of bells and whistles you don't really need.

Streamlined Service and Support

The IoT integrates your machines, gathering data across the entire plant floor so you can make more holistic decisions. But data isn’t useful if you can’t easily access and interpret it—and that’s where remote monitoring comes in. Designed with service goals in mind, remote monitoring enables integrated factory floor visibility and proactive issue resolution. With IoT-based remote monitoring, controls engineers are instantly notified when a PLC or device stops communicating. These solutions also provide trending tools, event logs, and alerts to troubleshoot the problem remotely, wherever they are in the factory or field. Production managers can monitor the real-time state of the production floor, including line and machine performance—and make proactive adjustments to achieve daily production goals, even if they aren’t on the production floor. And maintenance engineers gain visibility into all assets across the factory floor on a single screen—so they can predict and prevent machine downtime, even if the machine is across the world.

The flexibility provided by remote monitoring makes service teams more informed, efficient and proactive. It streamlines service and support—whether in the factory or in the field—so technicians get immediate performance notifications at any time and anywhere. Remote monitoring is an integrated feature of the ThingWorx IoT platform, so it comes with the other inherent benefits of IoT, including legacy connectivity. Streamlining service across all factory tools its easier to see problems before they happen, and solve them quickly when they do—and gather integrated data so you can spot patterns next time.

To learn more, download our “Smarter Manufacturing” infographic, which outlines more benefits and use cases for why wrap-and-extend is the best way to do a lot more with what you have, and not waste time on what you don’t need. And be sure to read the first post in this series, where looked at the cost-savings (and other benefits) of legacy integration.

Streamline Service Support

Download Infographic
  • CAD
  • Industrial Internet of Things

About the Author

Cam Dufty

Cam Dufty has been writing about software and emerging technology for more than ten years. At PTC, she works closely with IoT, AR and CAD experts to help tell the story of how smart, connected operations are revolutionizing manufacturing around the world.