The PTC Customer Handbook: Top Plays for Your Business During COVID-19

Written By: Kelly McNelis
  • 4/1/2020
  • Read Time : 3 min

The coronavirus (COVID-19) pandemic has affected businesses worldwide, forcing nearly everyone to adapt to their “new normal.” At PTC, we recognize the many challenges and disruptions our customers, partners, and the industry face and will face, and we want to help in every way that we can.

In a recent blog, PTC President & CEO Jim Heppelmann said “Knowing that many of you, our industrial customers, are implementing [employee] containment measures in your businesses, and realizing how disruptive these measures can be, we are proactively implementing new policies to help you continue to be productive with our software solutions during this crisis.” With that in mind, PTC pledges to offer free access to select software solutions during the COVID-19 crisis.

Select software services that apply include Vuforia Chalk and PTC University eLearning. In addition, our Onshape product development software is being offered free of charge to high school and college students around the world. Our hope is that these resources will help keep your businesses running while we all focus on the health and safety of our families, friends, and communities.

Be sure to check out COVID-19 Customer Resources and PTC Updates for the latest and real-time information regarding licensing issues, product resources such as Creo, Windchill, and ThingWorx, business operations, and customer support.

To fully comprehend the potential ramifications of COVID-19 on the greater manufacturing industry, we assembled the following resources for your consideration:

Industry Analyst Resources

Gartner's Guide to Respond, Manage and Prepare for the Impact of Coronavirus

IDC's Definitive Source of Tech Insight on COVID-19

Other Industry Resources

National Association of Manufacturers COVID-19 Policy Action Plan

National Association of Manufacturers COVID-19 State Resources

Deloitte’s Guide to Combat COVID-19 with Resilience

Massachusetts High Technology Council’s COVID-19 Virtual Roundtable and Resources

The health and well-being of our broadened tech community is of the utmost important to us. With our community’s needs in mind, we have decided to reimagine our global leading digital transformation conference, LiveWorx, as a complimentary virtual event. To learn more about the virtual event, or to register, click here.

We hope you will take the necessary actions to be safe, and we will always continue to look for ways to help you remain committed to your business objectives.

You can find the latest information on COVID-19 through the Centers of Disease Control and Prevention.


  • CAD
  • Industrial Connectivity
  • COVID-19

About the Author

Kelly McNelis

Kelly is a corporate communications specialist at PTC. Her responsibilities include drafting and approving content for PTC’s external and social media presence and supporting communications for the Chief Strategy Officer. Kelly has previous experience as a communications specialist working to create and implement materials for the Executive Vice President of the Products Organization and senior management team members.