Embrace Augmented Reality for Heavy Equipment Repair

Written By: Leah Gourley
  • 7/27/2020
  • Read Time : 3 min
How to use AR for heavy equipment repair

Augmented reality is transforming the way that frontline employees across industries engage with large machinery. When heavy equipment breaks down, it can take a long time for a service technician to get onsite to conduct a repair. It can also be difficult to translate a phone call into accurate, actionable instructions. Augmented reality helps service technicians and customers to communicate in a more efficient manner, resulting in faster time-to-resolution and higher levels of customer satisfaction.


AR as a value-driver for manufacturers

 Augmented reality (AR) has changed the way manufacturers carry out their operations bridging the gap between the digital world and reality. Employees are immersed in an interactive experience that overlays real-world objects with digital information. By using an AR headset, they can look at a part of the machinery, and have critical data on that machinery laid out in their field of vision. With a better understanding of the equipment, workers can greatly improve their productivity. With PTC’s Vuforia AR solution you can design and implement customized AR experiences that will develop and enhance employee skills, improve efficiency and drive business value.


Improve heavy equipment repair services with AR

Augmented reality is already being seen as a major innovation in training, remote assistance, and repair. Continue to explore the capabilities offered by augmented reality for heavy equipment repair services.


Safely perform hands-on training

Throughout the onboarding program, augmented reality can help to guide new employees or service technicians to understand how heavy machinery works. With the help of AR headsets and 3D digital work instructions, employees can have their field of vision annotated by experts that helps them to visualize components that are otherwise hidden. By having these in a new recruit’s field of vision, it makes it easier for them to retain the practical knowledge in the future. AR can improve the quality and efficiency of training and employees who are given hands-on training from the start and accelerate their skill development.

Remote assistance reduces downtime

Heavy equipment repair may be required in remote areas, but it is not always possible to get a service person on-site to fix the machinery in a timely manner. AR has one game-changing capability in these scenarios: remote assistance. This capability allows an expert to guide an employee through a fixing or maintenance process without physically being there. By using a headset with AR capabilities, a service repair expert can explain to an employee how to conduct a repair by using annotations and audio calling. This means that the total machine downtime and associated costs are greatly reduced as you will not have to call out a service repair technician.


Ensure consistency with digital work instructions

A common cause of heavy equipment breakdown is a previously haphazard repair job. An important part of ensuring consistency and reliability in any organization is to make sure that everyone has the same instructions. A set of digital work instructions can be created and received through the use of AR. Service technicians can see instructions and explanations annotated on real objects through their AR headsets. This ensures that they will be able to accurately follow the necessary repair instructions. Digital work instructions can also be updated remotely so they are up-to-date, all the time. This saves both time and money that would be spent on re-training and upskilling your employees.


Improve worker safety

Maintaining and running heavy machinery can be dangerous. Augmented reality can be used to improve worker safety by allowing them to see This would mean they would be able to see the heat of materials, machinery rotation speeds, lubrication levels, and fluid levels. As AR can allow workers to visualize moving parts behind opaque surfaces, service technicians will be less likely to hurt themselves when tampering with dangerous heavy equipment. In a connected workplace, the levels of real-time data information an employee can receive about machinery can mean the difference between a workplace accident, or not.


The future of AR

AR is a revolutionary technology for heavy machinery repair. By harnessing the power of augmented reality, you can reduce your machinery downtime, drive up profits and retain your staff.


  • Augmented Reality
  • Aerospace and Defense
  • Automotive
  • Electronics and High-Tech
  • Industrial Equipment
  • Life Sciences

About the Author

Leah Gourley

Leah Gourley is a Digital Content Marketing Specialist based out of PTC's Boston office. She enjoys creating and sharing content surrounding the latest technologies that are transforming industries, including augmented reality and the industrial internet of things.