Evaluate Adoption Success Know how your current adoption strategy is performing and if there needs to be any adjustments

Service Description

Knowing how the new solution is being used and if it is meeting expectations and key performance indicators allows the customer to know if the current adoption strategy is working or if it needs to be adjusted.

PTC will review the current success of the original adoption strategy to see if the success criteria established for the implementation is being achieved.

How it works:

  1. PTC will review business transformation goals and KPI’s with customer implementation team.
  2. PTC will conduct interviews with up to 5 key stakeholders to gather feedback on communication and education process as well as perceived value being achieved.
  3. PTC will conduct quick user survey to gather feedback on current system usage and the user’s understanding of best practices (up to 50 users and survey limited to 15 questions).
  4. PTC will evaluate if Best Practices are being followed.
  5. PTC will report on the findings.


Go-live is completed and there is an Adoption Strategy to review

Additional Info:

Outcome: Customer has data to show current adoption level and value achieved with current adoption strategy.

On Premise or Cloud: Both

Remote or Onsite: Both

Success Points*: 12, if remote or 15, if on-site

*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.

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