Knowing how the new solution is being used and if it is meeting expectations and key performance indicators allows the customer to know if the current adoption strategy is working or if it needs to be adjusted.
PTC will review the current success of the original adoption strategy to see if the success criteria established for the implementation is being achieved.
Go-live is completed and there is an Adoption Strategy to review
Outcome: Customer has data to show current adoption level and value achieved with current adoption strategy.
On Premise or Cloud: Both
Remote or Onsite: Both
Success Points*: 12, if remote or 15, if on-site
*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.
Understand how our proactive success managers can help ensure you are successful with your PTC investment.