Evaluate Adoption Success

View current adoption level and value achieved with your current adoption strategy

In this service, a PTC expert will work with your implementation team to review the goals planned for the new solution, interview up to 5 key stakeholders, conduct a short survey of 50 users, review if best practices are being followed, and report results.

How it works:

This Rapid Outcome is a 24-hour engagement and includes the following activities:

  1. PTC will review business goals and adoption plan for the deployed solution with your team.
  2. PTC will interview up to 5 of your takeholders to gather feedback on communication and education process.
  3. PTC will setup a short 10-15 question survey for up to 50 users to understand usage of best practices and what was trained.
  4. PTC will provide you with a report of the feedback and survey results to show current gaps and achievements.


The following criteria must be met before this service can be consumed:

  • You must have a deployed solution.
  • You must have an adoption strategy with business goals defined.

Additional Info:

Outcome: View current adoption level and value achieved with your current adoption strategy

Journey: All

On Premise or Cloud: Both

Remote or Onsite: Both

Success Points*: 15, if remote or 18, if onsite

*Please note: Information including Success Point values may vary depending on location. Success Point values shown are for reference only and based on North America. Contact your Success Manager for specific services and point values for your location. Please refer to our terms and conditions for additional details.

Learn more about success services

Understand how our proactive success managers can help ensure you are successful with your PTC investment.