Connected Service Workshop Improve uptime of your products and enhance your customer’s experience with both your products and Service Organization

How it works

  1. PTC SME will work with your business process SME and IoT developer to identify the Connected Service use case candidates prior to start of exercise.
  2. PTC SME will conduct a kick-off meeting to confirm the use case and schedule the working sessions.
  3. PTC SME will remotely guide your team through the following process:

    • Document the process flow of the selected use case
    • Jointly design and develop the data model with your IoT SME
    • Deploy the use case to the appropriate sandbox(es) environments
  4. To close out the exercise, the PTC SME will provide a Solution Design Document (SDD) that documents the use case and its components.

Learn more about success services

Understand how our proactive success managers can help ensure you are successful with your PTC investment.